Frequently Asked Questions (FAQ) - Scrunchify.in
Welcome to Scrunchify.in’s FAQ page! We’ve put together answers to the most common questions to help you shop with ease and confidence.
🌺 General
What is Scrunchify.in?
Scrunchify.in is a hair accessories e-commerce store founded by two sisters from Delhi. We offer a wide variety of stylish, handcrafted scrunchies, bows, hair claws, strings, and more.
Are your products handmade?
Yes! Many of our accessories are handcrafted with love and care to ensure uniqueness and quality.
🎁 Products & Materials
What types of products do you offer?
We offer scrunchies (regular, organza, gajra, rose, etc.), bows (satin, denim, organza, rose), hair claws (bow, butterfly, flower), hair strings, and various types of clutchers.
Are your accessories safe for all hair types?
Yes, our products are designed to be gentle and suitable for all hair types including thick, thin, curly, and straight hair.
What materials are used in your products?
We use high-quality fabrics like satin, organza, denim, mesh, and embellishments like flowers and pearls. All materials are selected with comfort and style in mind.
🚚 Shipping & Delivery
Do you ship across India?
Yes! We deliver all over India.
How long does delivery take?
Orders are processed in 1–2 business days and usually arrive within 4–7 working days depending on your location.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via SMS or email.
💳 Orders & Payments
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (COD).
Can I change or cancel my order?
If your order hasn’t been shipped yet, please contact us immediately to request a change or cancellation.
Is my payment information secure?
Absolutely. We use trusted, encrypted payment gateways to ensure the safety of your data.
🛋️ Returns & Refunds
What is your return policy?
Due to hygiene reasons, we do not accept returns unless the item is damaged or incorrect.
What should I do if I receive a damaged product?
Please contact us within 48 hours of receiving your order with photos. We’ll resolve the issue promptly.
How will I receive a refund if applicable?
Refunds will be processed to your original payment method within 5–7 working days.
🤝 Collaborations & Bulk Orders
Do you offer influencer or brand collaborations?
Yes! Reach out to us via email or social media to discuss collaborations.
Can I place a bulk/custom order?
Yes, we accept bulk and custom orders for events, gifts, or retail. Please contact us for more details.
🌟 Styling & Product Care
How do I take care of my scrunchies and bows?
Hand wash with mild detergent and air dry. Avoid machine washing to maintain shape and fabric quality.
Do you offer styling tips?
Follow us on Instagram @scrunchify_____ for hairstyle ideas, tutorials, and inspiration.
👥 Account & Support
Do I need an account to shop?
No, you can checkout as a guest. But creating an account allows faster checkout and order tracking.
How do I contact customer support?
Email us at support@scrunchify.in or reach us via WhatsApp through our website.
Forgot your password?
Click “Forgot Password” on the login page to reset it.
Still have questions?
We’re here to help! Reach out to us anytime — we’d love to hear from you.